Player Protection
Responsible Gaming
King Billy Casino believes that gambling should always be an enjoyable form of entertainment — never a financial burden or source of distress. Our comprehensive responsible gaming programme puts you in full control of your experience.
Our Commitment to Safe Gaming
We are dedicated to providing a safe and responsible gaming environment for all our New Zealand players. We operate in full compliance with responsible gambling guidelines and partner with leading New Zealand support organisations.
All players must be 18 years or older. We use advanced age-verification technology and actively work to prevent underage access to our platform.
Gambling is intended to be a form of leisure and entertainment. The house always has a mathematical edge, and it is important to treat any money spent on gambling as payment for entertainment — not as an investment or income strategy.
Never gamble with money you cannot afford to lose. Set firm limits before you begin and stick to them.
Player Protection Tools
Access all tools via your account settings at any time.
Deposit Limits
Set daily, weekly, or monthly deposit limits to keep control over your spending. Limits take effect immediately and can only be increased after a 24-hour cooling-off period.
Session Time Limits
Define how long each gaming session can last. Once your limit is reached, you will be automatically logged out and reminded to take a break.
Cooling-Off Periods
Take a short break from 24 hours up to 6 weeks. Your account is paused but not deleted, so you can return once the period has ended.
Self-Exclusion
If gambling has become a problem, you can permanently exclude yourself from King Billy Casino. This decision is irrevocable during the exclusion period of up to 5 years.
Reality Checks
Receive periodic reminders showing how long you have been playing and how much you have wagered during your current session.
Activity Statements
Download a detailed record of your account activity, including deposits, withdrawals, and game history at any time.
Warning Signs of Problem Gambling
Gambling becomes a problem when it starts to negatively affect your life, relationships, or finances. Watch out for these warning signs:
- ⚠Spending more than you can afford to lose
- ⚠Chasing losses to try to win back money
- ⚠Gambling interfering with work, study, or relationships
- ⚠Borrowing money or selling possessions to gamble
- ⚠Feeling anxious, irritable, or depressed when not gambling
- ⚠Lying to family or friends about your gambling habits
- ⚠Using gambling as a way to escape stress or problems
Take the Problem Gambling Self-Assessment
If you're concerned about your gambling, the Problem Gambling Foundation of New Zealand offers a free, confidential self-assessment tool and professional counselling services.
Visit problemgambling.org.nzNew Zealand Support Resources
Free, confidential help is available 24 hours a day, 7 days a week.
Problem Gambling Foundation NZ
0800 664 262
www.problemgambling.org.nz
Free, confidential counselling and support for people affected by problem gambling.
GamblingCare
0800 654 655
www.gamblingcare.org.nz
Support services and resources for problem gamblers and their families across New Zealand.
Lifeline NZ
0800 543 354
www.lifeline.org.nz
24/7 crisis support and mental health resources.
Remember: Gambling is entertainment. Set a budget, stick to it, and never chase losses. The odds always favour the house. If gambling stops being fun, it's time to stop.
GAMBLE RESPONSIBLY · 18+ ONLY